Terms of Service

Agreeing to these terms

These terms apply to every order placed on a brand storefront hosted on Ombrevia. By placing an order you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not place an order. Each storefront is operated by its own brand ("the store"); Ombrevia provides the platform the store sells through.

Placing an order

Submitting the order form is an offer to buy. Every order is then confirmed by phone or WhatsApp on the mobile number you provided before it is dispatched. An order is accepted when the store confirms it with you; the store may decline or cancel an order before dispatch — for example when an item is out of stock, the delivery details are incomplete, or the order appears fraudulent.

Please make sure your name, mobile number, and delivery address are accurate — deliveries and confirmations depend on them.

Prices and payment

• All prices are in Pakistani Rupees (PKR). The price that applies is the one shown on the product page when you place your order.
• Your order total is calculated securely on our servers from the product's listed price, your quantity, and any valid discount — the amount is confirmed with you on the confirmation call.
• Cash on Delivery: you pay the courier in cash when the parcel arrives. No advance payment is required.
• Pay online: if you choose to pay online, payment is completed on the secure page of a licensed payment gateway. If an online payment does not complete, your order remains placed and you can pay on delivery instead.
• Discount codes apply only when valid at the time of ordering and may have usage limits.

Delivery

Orders are delivered nationwide across Pakistan through courier partners, who receive your name, phone number, and address to complete the delivery. Delivery timeframes shown on the storefront are good-faith estimates, not guarantees — remote areas, courier delays, or events outside the store's control can extend them. If a delivery attempt fails, the courier or the store will contact you on the number you provided.

Cancellations

You can cancel an order free of charge any time before it is dispatched — simply tell the team on the confirmation call, or contact the store on the phone or WhatsApp number shown on its storefront. Once a parcel has been handed to the courier, cancellation is treated as a return (below). Repeatedly refusing COD parcels at the door may lead the store to require advance payment on future orders.

Returns and refunds

If a product arrives damaged, defective, or not what you ordered, contact the store within 7 days of delivery on the phone or WhatsApp number shown on its storefront, and the store will arrange a replacement or refund per its stated returns policy.

• Items should be unused and in their original packaging unless the return is due to damage or a defect.
• For prepaid orders, refunds are made through the original payment method once the return is received.
• Where a storefront states its own returns window or conditions, those apply to that store's products.

Fair use of the storefront

You agree to provide accurate information, to order for genuine purchase intent only, and not to interfere with the storefront's operation (including placing automated, bulk, or fraudulent orders). The store may decline service where these terms are abused.

Liability

The store's responsibility for any order is limited to the amount you paid (or agreed to pay) for that order. Nothing in these terms excludes liability that cannot be excluded under the laws of Pakistan. Product images are illustrative; minor variations in colour or finish can occur.

Governing law and changes

These terms are governed by the laws of Pakistan, and any dispute is subject to the jurisdiction of the courts of Pakistan. We may update these terms from time to time; the "Last updated" date above shows the current version. The terms in force when you place an order are the ones that apply to that order. For any question about an order, contact the store via the phone or WhatsApp number on its storefront.